Cancellations/Refunds.

WORKSHOP BOOKINGS:

Changes/Cancellations

If you wish to cancel or modify your workshop booking, please notify us via email on: info@candicelau.com
We will make every effort to accommodate your request.

Workshop Cancellations

Full refunds are only offered 2 weeks prior to the event date. 

Unforeseen Circumstances

When unforeseen circumstances occur, ie. global pandemic, etc, you will be informed immediately about the status of your booking, or any changes to the workshop that might occur. We try our best to be as flexible as we can so rest assure, we will work with you to find the best solutions to move forward. 

PRODUCTS AND BESPOKE COMMISSIONS:

Returns: You have the right to return the purchased merchandise(s) within 7 days of your order being delivered to you and a full refund is possible (excluding delivery charges).  

When returning/exchanging an item, the cost is at your own expense. Please bear in mind that if you are based outside the UK, you will need to pay duties and taxes too. 

We recommend that you send the item using a carrier that insures you for the value of the goods and provides you with a track and trace number as this is done at your own risk. Please send the returned merchandise to: Studio E2I, Cockpit Yard, Northington Street, London, United Kingdom

We cannot accept returns on products that were not purchased through the Studio Candice Lau web shop and products purchased at fairs directly from Studio Candice Lau. 

We do not accept the return of items sold at a discounted rate. 

Faulty goods: Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Please note that we do not accept liability for goods that are not returned.

Bespoke items: We will not accept returns of bespoke items. You will have up to 6 months for amendments from the day of purchase. 

Refunds: Your refund will be credited to the original purchaser's credit card, and will exclude shipping costs (with the exception of faulty items). Outside the UK, customs duties and sales taxes are non-refundable. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time.